Business conversation

Japanese people often apologize to maintain harmony, regardless of fault. This is seen as a way of improving the atmosphere and maintaining relationships, not an admission of guilt. In contrast, Westerners often seek to identify the cause of a problem first. This can be seen as making excuses in Japanese culture.

When working with the Japanese it's advised to apologize first, then propose a solution or workaround, and finally, discuss who was at fault. The person in the wrong also has to explain what steps they have taken to prevent a recurrence.